Privacy Policy

Effective 12 Oct 2026 · v1

Privacy Notice

This notice explains what personal data we collect, why, and your rights under the Digital Personal Data Protection Act, 2023 and applicable rules.

What we collect

Account data: name, email, phone, password (hashed).
Order data: delivery addresses, order contents, payment method (never card numbers/CVV/UPI PIN — payments are processed by our gateway partners).
Design data: artwork you upload and proofs you approve.
Usage data: device, browser and pages visited for security and improvement.

Why we use it

Fulfil orders, production, delivery, refunds and support (necessary processing).
Optional marketing messages only where you opt in — withdrawable any time.
Legal/tax record-keeping as required by law.

Sharing

We share only what's needed with payment gateways, courier partners, and service providers under contract. We do not sell personal data.

Retention & rights

Data is kept only as long as needed for the purposes above and legal retention duties. You may request access, correction, erasure or raise a grievance via your account → Privacy Requests, or our Grievance page.

Version 1.0. Contact/grievance details are maintained in Admin → Settings and published on the Grievance page.